Deaf Aotearoa is committed to providing high quality services and support that meets the needs, values, and aspirations of its service users and the Deaf community.

Feedback and complaints help us to reflect on how we are doing. Deaf Aotearoa upholds the Health & Disability Consumer Code of Rights at all times. Formal complaints are handled in accord with the Health & Disability Consumer Code of Rights.

  • Feedback Any suggestions or feedback (positive or negative) about our services or organisation.
  • Concern This is a less formal process providing service users with the opportunity to discuss any matter they want to resolve
  • Complaint This is a formal process where you want to make a complaint about our services or organisation.