Position Available: iSign Customer Service Officer

Location: Auckland

About the business

Have you ever thought about working with the Deaf community? 

Deaf Aotearoa provides a workplace which values diversity, and where both New Zealand Sign Language (NZSL) and English are used. Staff members are supported in the development of their NZSL skills and if required we can help them develop their written English as well. We have over a dozen nationalities represented within our staff, and we have an age range from people in their late teens to people in their sixties. 

We are an equal opportunities employer and we have Deaf-friendly work practices in place. We employ Deaf people at all levels, NZSL interpreters are provided for all meetings and training courses. 

We encourage and support professional development and offer flexible, family-friendly work practices. 

We are strongly committed to following organisation standards that ensure we provide quality systems, work practices and services. We perform service audits and review our policies regularly. 

About the role

  • Responding appropriately to requests for interpreters from Deaf Community members and the general public.
  • Prioritize requests for the bookings at the first opportunity.
  • Works with flexibility.
  • Undertake and provide training of other staff in the booking system.
  • Works well under pressure and is able to manage own workload to ensure there is time to assist and support service users efficiently.
  • Key customer service principles of care, compassion and friendliness.
  • Uses the full pool of interpreters available and allocates assignments in a transparent, non-discriminatory manner.
  • Seek opportunities to actively promote iSign and Deaf Aotearoa and act in the best interest of Deaf Aotearoa.

Skills and experience

  • High administration skills
  • Experience in a admin/coordination position
  • Relationship building skills
  • Experience in the not-for-profit/community sector
  • Experience in using a variety of IT systems and applications (Microsoft Office)
  • Commitment to the Treaty of Waitangi & Pacific principles

Applications for this position close at 3pm on Friday 2nd November

To apply for this position please visit: www.seek.co.nz/job/37507675

A full description of the position is available here in text: iSign CSO PDicon pdf and here in NZSL: youtu.be/F8Q3XwzJHXE

We also welcome applications in NZ Sign Language.

For a confidential discussion please contact Mark Crooke at This email address is being protected from spambots. You need JavaScript enabled to view it.

Deaf Aotearoa employs over 60 staff in 14 offices around the country. We have a diverse workforce and welcome people from all walks of life.

Deaf Aotearoa is the national service provider for Deaf people in New Zealand.


We work alongside Deaf service users, providing professionally delivered education, employment, health and social services focused on empowerment, independence and progression.


We promote the use of New Zealand Sign Language so Deaf people can fully participate and contribute their skills and talents to New Zealand society and beyond.


We work closely with government agencies, other not-for-profit organisations, and the private sector to increase awareness of the needs of Deaf people and strengthen their rights.


Deaf Aotearoa is the New Zealand representative for the World Federation of the Deaf.




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