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iSign updates and news will be posted here. 

 

31st July 2015

Deaf Aotearoa plan to invest heavily in iSign service improvements over the next 12 months as communicated recently on Deaf Aotearoa’s website and at recent events.
 
This Update repeats some information in the 15th July iSign update and provides some further information.
 
Deaf Aotearoa will continue to share information and will provide ongoing opportunities to engage with this work going forward.
 
iSign Services
iSign provides interpreting services in all parts of the country. iSign has always been a business owned and operated by Deaf Aotearoa Holdings Limited and this will remain the same.
 
There will continue to be a separation of duties with regards to service user engagement and management of information, including maintaining confidentiality of service user information. iSign service users will continue to engage directly with iSign (not through Deaf Aotearoa) and interpreter bookings will continue to be managed by iSign booking staff separately and confidentially.
 
iSign will also maintain its separate brand identity.
 
iSign will operate under the same conditions as all other services within Deaf Aotearoa. iSign’s back office business support functions will be shared with Deaf Aotearoa, eg: finance, communications, IT, HR and quality controls. This has always been the case and is not a change.
 
Recent reviews of iSign services have identified things iSign is doing well and things that need to be done better. Thus, Deaf Aotearoa will be investing heavily in iSign’s development over the next 12 months. Deaf Aotearoa will share information and ideas and seek further feedback on improvements going forward.
 
Staff working to improve iSign systems
Deaf Aotearoa have appointed an iSign Interpreter Team Leader, Alan Wendt to lead the training, support and development of both in-house salaried interpreters and freelance interpreters.
 
Deaf Aoteroa Development and Outcomes Team Leader, Kellye Bensley is responsible for iSign booking officers and for improving the Booking systems.
 
This work is focused on improving iSign systems for supporting and developing interpreters and ensuring the Booking systems are more efficient and ensure a high quality, confidential service.
 
This work to improve iSign systems will be overseen by Victoria Manning, Communications and Strategy Manager. Please note, this work is focused on improving iSign service systems and these staff people will not access the Booking Officers confidential information about job bookings.
 
iSign bookings
 
The community can expect iSign service booking requests to continue and Deaf Aotearoa is working hard to ensure there is no disruption to iSign booking services while improvements to the system are made.
 
The iSign booking system will be made more efficient, this includes making better use of modern information technologies and modern call centre technologies to make sure bookings are managed efficiently.
 
iSign has retained four full-time Booking Officers and will look at increasing this if needed.
 
Booking officers working hours have been re-arranged into shifts so that bookings can be responded to between the hours of 8am and 6pm (previously, the booking service closed at 4.30pm). This means the service is more accessible than ever before.
 
iSign is shifting to a new centralised booking system and has a new email address for bookings, This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. Existing and old emails addresses will continue to work in the meantime.
 
Currently, booking staff do not have an even workload and this has created unequal workloads and has made it difficult to provide a consistent quality service. A centralized booking system will ensure staff are better supported with an even spread of work and responsibilities. Please note, training and systems are being provided to ensure booking staff have access to local information in all areas. All booking staff can handle your local requests and preferences and have access to the information they need.
 
Booking staff work as a team to provide iSign bookings all around the country from 8am – 6pm Monday to Friday. Booking staff services are provided via IT systems (emails, phone, texts, etc) and they are connected by an internal IT system only they can access. Booking staff are physically located in Deaf Aoteaora’s Avondale, Waikato and Christchurch offices. The Booking staff are in separate, private rooms and their information is kept confidential from other Deaf Aotearoa staff. We will no longer need the separate premises in Royal Oak and that office will be closed soon.
 
TEC workshops
 
Deaf Aoteroa have organized TEC workshops for the community https://www.facebook.com/deafaotearoanz/events
 
This is an opportunity to come to hear more about how we’re improving Deaf Aotearoa services to Deaf people. Please come to these workshops to see the information directly and to ask any questions you have. Deaf Aotearoa staff are happy to clarify and answer questions. You will need to book a place at the workshops as we expect them to be busy and we want to make sure that the venues and resources are suitable for the people who want to attend.

 

15th July 2015

Deaf Aotearoa plans to invest heavily in iSign service improvements over the next 12 months as communicated recently on Deaf Aotearoa’s website and at recent events such as the SLIANZ conference. Deaf Aotearoa will continue to share information throughout this development phase and will provide ongoing opportunities to engage with this work going forward.

iSign Interpreter Team Leader

As a result of the opportunities created by the Deaf Aotearoa restructure, the reviews of iSign services and feedback received, Deaf Aotearoa have created a new position of iSign Interpreter Team Leader to lead the training and development of both in-house salaried interpreters and freelance interpreters.

Deaf Aotearoa received a high calibre of applicants to the position of iSign Interpreter Team Leader and are pleased to announce the appointment of Alan Wendt to this position. Alan has many years’ experience in NZSL/English interpreting, a post-graduate qualification in interpreting and experience in teaching and lecturing interpreter subjects. Alan has recently returned from almost 4 years working in London at the Deafness Cognition and Language Research Centre at the University College of London. Here, he was part of a team of in-house interpreters and taught interpreting theory and history. Deaf Aotearoa are privileged to have Alan on board and look forward to working with and supporting Alan to develop iSign interpreter services.

Alan starts on Monday 20th July and will initially be working four days per week whilst he continues to teach at AUT’s one day per week. Alan will be based in our National Office in Wellington with regular time spent in Auckland. After Alan begins in this role at Deaf Aotearoa he will take the lead in engaging with iSign interpreters.

Development and Outcomes Team Leader

As part of the Deaf Aotearoa and iSign organisation restructure, responsibility for iSign booking officers has been transferred to the Development and Outcomes Team Leader, Kellye Bensley. Kellye has worked for Deaf Aotearoa for almost three years, understands organisation systems and standards and has been studying towards a post-graduate diploma in Not-For-Profit Management. Kellye will oversee the implementation of improvements to the iSign booking system including improving booking system efficiencies, standardising the working practices of the iSign Booking Officers, ensuring confidentiality and most importantly will ensure that this service is able to meet the needs of the service users.

Deaf Aotearoa acknowledge the value in having an experienced interpreter Team Leader and a Deaf Team Leader both reporting to Victoria Manning (Communications and Strategy Manager) who form part of a team working to improve iSign services.

iSign bookings

The community can expect iSign service booking requests to continue and Deaf Aotearoa is working hard to ensure there is no disruption to iSign booking services while improvements to the system are made.

The iSign booking system will be improved to ensure booking officers can handle bookings with greater efficiencies, this includes making better use of information technologies and making sure that staff are better supported with an even spread of work and responsibilities.

ISign has retained four full-time booking officers and will look at increasing this if needed. Booking officers working hours are being re-organised to ensure bookings can be dealt with between the hours of 8am and 6pm – this will extend our current opening times and make the service more accessible than ever before.

iSign is shifting to a new centralised booking system and a new email address for bookings, This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. Existing and old emails addresses will continue to work in the meantime.

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