Deaf and Hearing Impaired people who have difficulty using a phone can register with Police to join the 111 TXT service.

To get started simply:

1. Go to www.police.govt.nz/txt111

2. Go to "How to Register" and follow the 4 steps 

3. Wait for a confirmation TXT from Police. Then you can TXT 111 in an emergency.

Who can help if I have problems registering? Contact your nearest Deaf Aotearoa Community Relations Officer. 

What if I don’t have a computer? Your Deaf Aotearoa Community Relations Officer will be able to help you to register.

If I’m not registered, will my 111 text still go through? No - you will need to contact 111 a different way.

Can I text 111 using someone else’s phone? No. You must use the phone number you’ve registered, otherwise Police won’t know it’s you. If that person hasn’t registered, the text won’t get through.

When should I text 111? In an emergency only. That’s when something serious is happening and you need fire, ambulance or police help right now.

How will I know if my text has got through? You will get a text back from Police within 2 minutes. If you don’t, contact 111 a different way because it could mean there are delays on the phone network.

Are texts to 111 free? Yes.